FAQs

WHERE ARE YOU LOCATED?

Our company is headquartered in Canberra, Australia, where our founders, who often experience stress and anxiety, discovered the calming and guardian qualities of rosewood. Inspired by the protective essence, we've decided to share this sacred natural wood with the world. Our warehouse is currently in Canberra, and while we currently deliver within Australia, we are planning to extend our guardianship worldwide by July 2024. Follow our social media accounts and join as a member to stay tuned for updates. We'll notify you as soon as our protective rosewood is ready to guard and comfort you worldwide.

WHICH CURRENCY ARE YOU USING ON YOUR WEBSITE?

At the moment, we exclusively deliver within Australia, and therefore, the default payment currency on our website is Australian Dollars.

However, we have plans to expand our shipping to various parts of the world by July 2024. If you're interested in experiencing the protective essence of our rosewood, follow our social media accounts and become a member. Once we extend our shipping globally, we'll notify you promptly, so you can enjoy the guardian power of rosewood wherever you are.

ARE THE ITEMS GENUINE?

Certainly, we are dedicated to harnessing the energy of rosewood, and each bracelet is crafted from genuine, natural rosewood. Additionally, our Sacred Incense Ceremony incense burners are also made from natural clay.

DO YOU SHIP WORLDWIDE?

Currently, we only ship within Australia. Our warehouse is located in Canberra, and we have not yet established warehouses worldwide. Therefore, deliveries are limited to the Australian region for now.

However, we plan to expand our shipping services globally in July 2024. If you wish to experience the guardian power of our rosewood brand, feel free to follow our social media accounts and register as a member. We will notify you promptly once we initiate worldwide shipping.

WHAT IS THE PRICE OF SHIPPING?

Our shipping fee is a fixed rate of 10 Australian dollars.

Orders exceeding 50 Australian dollars will be offered free shipping.

What is The difference between Classic Packaging and Deluxe Traditional Gift Box in packaging options?

The Classic Packaging(Pure White Box), is our iconic option known for its simplicity and reusability. You can consistently use this box to store your rosewood bracelet, placing it back after each Sacred Incense Ceremony for the fragrance to settle.

The Deluxe Traditional Gift Box features a luxurious gift box with rich Oriental aesthetics. It is ideal for gifting to friends or as a classic keepsake for yourself. This box is also reusable and more resistant to stains, ensuring prolonged use.